Data Analyst at Parvana Recruitment

Responsibilities:

  • Provide data reports according to a defined schedule to the teams concerned.
  • Design and develop customer survey/interview forms.
  • Leverage data collected through customer surveys, interviews, product usage, etc.
  • Conduct in-depth research and analysis to understand trends, anomalies and customer insights.
  • Creation of benchmarks and management of KPIs.
  • Communicate and share research results through presentations, dashboards and executive summaries.
  • Respond to unique business opportunities by analyzing existing feedback or developing new feedback sources.
  • Engage stakeholders to ensure customer feedback is considered in processes and system design.
  • Keep relevant teams/department heads informed of any impediments, milestones and further plans.
  • Participate in product roadmap sessions.
  • Provide advice on design and approach based on client feedback.

Qualifications:

  • Bachelor’s degree in Commerce, Marketing or related field

Skills / Experience:

  • 2-3 years of product, solution and/or technical customer support experience.
  • Strong problem management skills.
  • Strong analytical, technical and problem solving skills.
  • Strong verbal and written communication skills in English
  • Ability to establish and maintain relationships with internal/external clients.
  • Advanced experience with Microsoft Excel and/or Power BI (pivot tables, advanced modeling, creating tables/graphs) and PowerPoint.
  • Experience capturing NPS/customer satisfaction scores
  • Ability to analyze large amounts of data.

Desired skills:

  • Data Analyst
  • Data
  • Technical support

Find out more/Apply to this position

Sean N. Ayres