Data analyst job with Tory Burch

JOB SUMMARY

Tory Burch is seeking a talented, KPI-focused, Customer-obsessed Data Analyst to help develop and execute strategies that drive continued business growth in Retail and Ecommerce. . This role offers the unique opportunity to lead large-scale and highly visible projects within different teams.

JOB DESCRIPTION

RESPONSIBILITIES

  • Analyze customer insights, provide audience recommendations, create audience segments, and measure campaign and test performance to support CRM strategy
  • Build customer audiences, analyze customer insights, and measure customer effect to support data-driven retail strategy
  • Perform customer analysis to support retail as well as global / regional businesses
  • Create customer KPI reports to improve understanding of the business
  • Manage customer information dashboards, providing a summary of key information for stakeholders on a monthly and quarterly basis
  • Execute audience segments for email and digital marketing campaigns
  • Support CRM / IT in reconciling data from various sources; design and / or improve processes to monitor data and ensure its accuracy and integrity
  • Develop data test plans, manage and execute user acceptance tests to ensure the accuracy of customer attributes in internal systems

QUALIFICATIONS

  • At least 2 years of data and analytics experience with big and complex data; E-commerce and retail experience preferred
  • In-depth knowledge of database and campaign management
  • Preferred degree with specialization in statistics, computer science, engineering or other quantitative field or equivalent
  • Proficient in SQL, Python and other scripting / automation techniques
  • Experience with Hadoop, in particular Cloudera, is required
  • Experience with Tableau or other data visualization software is required
  • Experience with reporting tools such as Microstrategy or other BI tools is preferred
  • Knowledge of email, direct mail and database marketing concepts (such as segmentation) is required
  • Knowledge of customer data management, such as consolidating, cleaning and testing customer data is preferred
  • Proficiency in all Microsoft Office applications, in particular Excel and PowerPoint
  • Attention to detail, meticulous and focused on quality
  • Understands the marketing processes involved in campaign management, marketing analysis and reporting
  • Ability to manage and synthesize large, complex data sets and present actionable information in a clear and concise manner
  • Good understanding of KPIs / metrics / attributes related to direct to consumer data
  • Adaptable – with the ability to manage multiple projects and priorities simultaneously
  • Ability to communicate effectively and efficiently, via written and oral formats, at all levels of the organization
  • Committed to working in a dynamic and highly collaborative environment

DESIRED ATTRIBUTES

Please note any skills / qualities you would like someone to have in this role in addition to our core skills:

  • Adaptable – Change before you have to
    • Easily changes course – Knows when to be patient and when to push – Works well in gray – Shows grace under pressure – Acknowledges mistakes and learns from them – Balances multiple priorities
  • Entrepreneurship – own it
    • Takes initiative, doesn’t wait for leadership – Builds for the future – Takes personal responsibility and accountability – Is resourceful at getting things done
  • Collaborative – No “I” in Tory
    • Is self-aware and open-minded – Integrates the perspectives of others – Is direct but respectful – Communicates transversely – Knows when to involve people and when to make a decision – Takes an inclusive approach
  • Customer and brand focus – Put yourself in Tory’s shoes
    • Passionate about the brand and the work – Creates a transformational customer experience – Makes decisions in the best interest of the company and our customers – Focuses on internal and external customers
  • Live the values ​​- Be a “friend”
    • Keeps “buddy values” alive: honesty + kindness, passion + humility, integrity + compassion, excellence + humor. – It’s not just what you do, but how you do it – Contributes to a positive and productive environment
  • Functional expertise – Know your business
    • Has the skills to do the job – Keeps abreast of trends, skills and practices – Puts learning into practice

EDeclaration of quality employment opportunity

Tory Burch LLC is an Equal Employment Opportunity Employer and Equal Opportunity to all employees and applicants regardless of age, race, creed, color, religion, origin nationality, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or belonging to any other category protected under applicable law . Likewise, we will consider qualified applicants with a criminal history for the job in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Accommodation for disabled people

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please let us know if you require reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include changing the application process or working procedures, providing documents in another format, using a sign language interpreter, or using specialized equipment. If you require assistance or accommodation with the hiring process, please contact [email protected]

Sean N. Ayres